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For the final component of your customer service project, conduct research on your selected company to identify additional areas of customer service in which they excel. Pay special attention to ways that they are able to improve retention and create loyal customers. Summarize your findings in a one-page paper. Be sure to use at least one item of research, and cite it in APA format.

Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.

Save your assignment as a Microsoft Word document. (Mac users, please remember to append the “.docx” extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:

Jstudent_exampleproblem_101504

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