What is the use of a needs assessment for a proposed custom Human Resource Training Class

This is a 6-7 page paper that is double spaced in which you use 3 quality academic resources to answer several questions regarding a human resource training class.

(1) Justify the use of a needs assessment of your company’s proposed employee customer training session. Stress 5 ways in which such an assessment would expose any existing performance deficiencies.

(2) Determine a customer service training plan and determine the method of training. (presentation, discussion, case study, discovery, role play, etc)

(3) Justify why you selected the training method you did.

(4) Prepare two ways to motivate an employee who has no interest in attending a training class.

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